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Tour Policy

Please advise

'Quality Tours of Las Vegas' and it's affiliate tour partners ('Las Vegas to Hollywood VIP tour', 'Grand Canyon Tour Company', 'Sweetours', 'Gray Line Las Vegas' and 'Grand Tours LV') are not responsible for any lost or stolen items left in vehicles. This means there are no financial restitutions for lost or stolen items. Regardless of any lost or stolen items reported, the tour will continue to run a complete schedule unless a traveler is physically unwell, injured or if a tour vehicle experiences technical problems where it can't complete the tour. Quality Tour of Las Vegas does not offer airport shuttle services, the transportation provided is for tour destinations only (which includes hotel pickup and dropoff) therefore tour guests must make their own airport transportion arrangements. Suitcases are not permitted onboard any tour vehicle without the approval of a tour manager (a luggage handling fee of $25 per suitcase may apply). A tour vehicle may consist of a 7 passenger Minivan or SUV, an 11 passenger Van, a 14 passenger Minibus, or a 40 to 50 passenger Coach Bus, depending on tour type, availability, and size of the tour group. Although every effort is made to fully maintain all tour vehicles on a regular basis, including those equipped with features such as: WiFi, LED movie screens, audio sound, microphone and reclining seats, Quality Tours of Las Vegas does not offer refunds or discounts pertaining to the functionality of these features or lack thereof. Also, Quality Tours of Las Vegas does not offer refunds or discounts pertaining to: staff performance, late pickups, change of tour features, change of vehicle type, weather conditions, tour vehicle performance, features or lack thereof. Tour dates are subject to change due to bad weather, vehicle technical issues, or large group cancellations that effect the minimum number of passengers (4 seat minimum), or any other situations beyond our control. Quality Tours of Las Vegas is not liable for any damages, purchases, expenses, or restitutions for any inconveniences caused by a change of schedule or itinerary, late departures or returns, tour vehicle techincal issues or breakdowns, delays caused by traffic, missed flights, or other related situations. Quality Tours of Las Vegas reserves the right to make changes to any tour schedule or reschedule any other licensed tour operator or driver on any given tour date, whether employed by us, or through one of our affilliate partners, regardless of age, ethnicity, religious beliefs, seniority, or physical appearance. Quality Tours of Las Vegas is not responsible for any medical treatment costs if so required by any participants during the tour, after the tour, or resulting from the tour. All tour guests are required to give their contact information for where they can be reached while in Las Vegas, in case there is a situation that requires their tour group to be moved to the following day or other alternate date. If the tour guest cannot be reached while in Las Vegas, then the tour guest must call our office on the evening prior to the tour to confirm that the tour is on schedule. All tour payments (minus deposits) are due in full at the time of pickup (please check your tour confirmation for remaining balance). Deposit payments are due minimum 24 hours prior to departure, unless otherwise approved by a manager. All cash payments are due at hotel pickup (for group payments, please have cash divided and ready to give to the driver-guide upon boarding, peferably in an envelop). Any cancelations or change of tour date must be made minimum 48 hours prior to your tour date (please visit the Cancellations Policy page for more information). Any questions or special requests, please call the supervisor at (702) 530-2368.

Thank you in advance for your cooperation.